[Resolved] Lenskart — defective frame and eyeglasses and sunglasses (powered) | |
Order #[protected] Item details : 1. Golden black brown full rim aviator medium (Size-58) vincent chase top guns vc 5158-c43 sunglasses 2. Superman sm-091 brown gradient c3 wayfarer sunglasses. Amount : rs 2808 Order #[protected] Item details : 3. Gunmetal blue orange rimless rectangle medium (Size-52) vincent chase lumineers vc e10215-c24 eyeglasses Amount : rs 6160 delivered 16th oct, 2017 12:58 pm I have purchased the above items from lenskart outlet at chiner park, kolkata, newtown, from the beginning i feel pain after using the 1 & 3 stated above. I have keep this problem along with frame problem to the said outlet, they adjusted the frame and tell me to use some day as it take some time to adjust as new spectacles required and they also told me if it not adjusted they will change those at any time, i agreed, but same problem persist heavily with my eye so i told them to rectify. They first of all suggested me to go for another eye prescription from outside the lenskart. So i do the same and check my eye at disha eye hospital. Next day when i appear the outlet they took my eyeglasses and sunglasses and advice me to choice a new frame for new eyeglasses to be replace. After 2days they call me and said they will not able to replace the eyeglasses and sunglasses. I want to ask you what is my faults??? I am uploading my two prescriptions, one from lenskart and one from disha eye hospital. Manabendra sen Mob [protected] Was this information helpful? | |
Jan 10, 2018 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Nov 26, 2017 Lenskart Customer Care's response Dear Jiten, we regret the inconvenience caused to you, please allow us some time to get the details checked and we will call you to assist.
Verified Support Dec 06, 2017 Lenskart Customer Care's response Dear Jiten, as discussed the order has been delivered to you and the issue has been resolved now. Please feel free to write us back in case any further assistance required.
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My order date was 05/11/2017 and till today the product not despatched. Horrible service from lenskart. I had several chat with support team and they are just pasting same templates "we are looking after your order it will be delivered by 2 days". Please resolve..
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