[Resolved]  Lenskart — defective product spectacles from lenskart

Address:

Leela bhawan patiala, 147001

I purchased spectacles from lenskart patiala on 26/12/2018 and within 2days of delivery of the product, it started giving problems.. It became so loose that it would slide down to the tip of my nose... On visiting the store they manually tightened it... The same problem occurred in the next 2 days... This way i visited the store at least once every month.. I was so pissed off that i asked them for a permanent solution... The lady on the counter assured me that this time they have fixed the problem and would not trouble me again... While tightening the frame it chipped and when i used the glasses at home the leg of the glasses broke... On 9th june i took the glasses to them for which they assured me that a ticket has been raised and i would get a replacement for the same... Today after approx 40 days when i visited the store i found that the glasses are still lying with them... See the pathetic condition of customer service... No action has been taken till date..