[Resolved] Lenskart — delay in getting delivery of the item ordered from the store

ramyasss

Address:

Chennai, Tamil Nadu

I am not satisfied with the service. I ordered item from the store in west mambalam chennai on 25th aug 2017 and till today 8th sep 2017 i didnt get the items yet. I paid the fulk bill value on the same day and i was promised that i will get the items on 31st aug 2017. Nothing happened. I was informed that i will get the items by courier to dubai as i ordered when i came to chennai for my vacation. I left india on 1st sep 2017 and i was promised that the items will be couriered to dubai. Everyday i was following but today i was informed that they are unable to courier since the courier company is refusing to courier the glasses. So what will happen to the amount of rs.4479/- i paid? What if i get the courier with items damaged? Who is going to answer all these questions?

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Oct 20, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2017

Lenskart Customer Care's response Dear Customer, we apologize for the inconvenience caused. Kindly share your order number/contact number so that we can assist you better.

Verified Support

Sep 10, 2017

Lenskart Customer Care's response Dear customer, kindly share your order number/contact number so that we can assist you better.

Verified Support

Sep 11, 2017

Lenskart Customer Care's response Dear Customer, kindly share your order number/contact number so that we can assist you better.

Verified Support

Sep 11, 2017

Lenskart Customer Care's response Dear Customer, due to lack of information we are closing this ticket from our end and it will be reopened automatically if we will receive required information from your end.

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Comments

ramyasss

Order 4096120. Today I arranged to collect the items from your West mambalam chennai branch through my mom since I am out of country. Your branch representative didn't update me the status and they told my mom when she visited today that they are figuring out how to courier the items to Dubai since courier companies are refusing. All i want to highlight is that there is lack of customer service and false promises are being given. They didn't even check whether they will be in the position to courier to Dubai. Also there is no proper updates are being given to customer in spite of several follow ups.