[Resolved] Lenskart — delay in product still not received
ArArun Sharma Ludhiana on Dec 18, 2018
[protected] order no. Arun sharma mob.: [protected]. I have place order for two specticles on 8 th of deember and it was expected to arrive on showroom at 15th december but today is 18th december but or is still not received by showroom guysand they have no any answer how much time more will arrive the courier which is very bad on your part.. Poor services are giving by tou and you are charging alot from us. The matter will be taken on legal bases as you have charged us the membership fee also but it is difficult to manage relation with you as your commitments are not ture and are not in time. Kindly refund our payment and a legal action will be taken agaist the order no on the jusrisdictional consumer court..
Complaint marked as Resolved Jan 29, 2019
[Dec 18, 2018] Lenskart customer support has been notified about the posted complaint.
Verified SupportLenskart Customer Care's response, Dec 18, 2018
Dear Arun, We are really sorry to hear that there is a delay in delivery, we always want our customers to be happy with our services. Due to stringent quality checks, the order was a bit delayed. We assure you that we will expedite the delivery of your order.
Verified SupportLenskart Customer Care's response, Dec 24, 2018
Dear Arun, We tried calling you multiple times, however, couldn't connect. Hence, we are closing this case as of now and it will be reopened once you will revert us back.
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