[Resolved] Lenskart — delayed delivery | constant follow ups

ankush2411

from New Delhi, Delhi

Address:	New Delhi, Delhi, 110058
Website:	lenskart

Expected date of delivery was max 7 days. After 9 days the process is where it was left no progress. After visiting the store personally the staf[censored]pdated the information in their system and asking for another 7 days to deliver the order. Very discomforting my wife has a problem and required specs immediately to keep working at office for long hours. We should be compensated for the discomfort caused and time wasted in follow up.

Was this information helpful?

No (0)

Yes (0)

Jan 29, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2017

Lenskart Customer Care's response Dear Customer!! We sincerely apologize for the inconvenience.We never want you to have such an experience with us. We request you to share your order id with us for better assistance.

Verified Support

Dec 26, 2017

Lenskart Customer Care's response Hi Ankush, we request you to share your order id with us for better assistance.

Verified Support

Dec 27, 2017

Lenskart Customer Care's response Hi Ankush!! We have requested to share your order id with us at multiple times. In absence of any response from your end, we are unable to pursue this further. Please connect with us for any assistance required from our end.

Related Lenskart reviews

View all 1643 Lenskart Reviews

Comments

john.doe

from Hosur, Tamil Nadu

I had recently visited the RT nagar, Bangalore lenskart store in December 2017. The male store manager there was not bothered and did not attend my needs. I left without buying. Please get better store managers who know how to attend customers. Bad experience.