[Resolved] Lenskart — Delaying of refund

vikramghatkar

from Pune, Maharashtra

Address:	400601
Website:	www.lenskart.com

This is regarding delaying of refund process. I have ordered two eyeglasses but have cancelled/withhold it next morning as u said your power is doubled. So I went ophthalmologist and checked my power again, he replied their is no change u can continue with your old glasses.
I informed you about this and asked for refund, you said it will take 10-12 days once we get bank details. I have provided details on 12 of Feb 2017 but have not received amount till date. Since then I have contacted store 4-5 times but their answers were not satisfactory. Now their landline no. is not responding.

Kindly suggest if I should escalate this to higher management or consumer court.

Order no and Date - 2387236, 1 Feb 2017 (its already more than a month)

Amount - 3589/- Rs. only

Dr. Vikram Ghatkar

[protected]

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Apr 11, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2017

Lenskart Customer Care's response Hi Vikram!! We regret the inconvenience caused. We have got your order details and we assure that we will resolve your issue at the earliest.

Verified Support

Mar 06, 2017

Lenskart Customer Care's response As discussed the refund for your order has been processed successfully. We hope you are satisfied with the resolution provided. We value your association with us.