[Resolved]  Lenskart — deletion of credit points and unprofessional approach of lenskart

Address:

New Delhi, Delhi, 110019

I made a purchase of two spectacles on 8th august 2017 from lenskart (Alaknanda store, new delhi) for rs. 3360/-. (Ref. [protected]). I made the payment instantly via debit card. They told me it will be delivered within 3-4 days, so it was promised to be delivered before 12th august, 2017 and may it will take longer time but not more than 7 days. But they took 9 days to deliver the product. Meanwhile i was getting an sms and email from lenskart as follows “

Hi mast vedang,

Given our stringent quality checks, your lenskart order [protected] dated 8th aug 2017 is taking longer than usual. We want you to get the best product and will deliver it soon.

As a token of apology, please accept rs.1680 store credit in your lenskart account, on delivery, as a token for missing our commitment”

I received both the product on 16th aug 2017 after 9 days. And also received sms and email regarding credit points. That is mentioned below:

This is with reference to your order no: ([protected]) with lenskart.com. We are refunding the order value of the product to you by way of credit points which has been credited to your account against your refund/exchange. These credit points can be used on any of your future purchases for absolute value. These credit points are valid for 180 days and can be used only with online modes of payment.

On 9th dec 2017 i visited the lenskart store to purchase one more spec. But when i talked about the credit points " they said you have nil credit points. When i shown smss and e-mails then they called customer care centre. After some time they told me that your credit points have been deleted as your delivery was on time.

I am very much disappointed. First you missed your commitment, when customer agitated then you give them a lollipop in the form of credit points to pacify them. And when customer approach your store you bluntly said your credit points have been deleted as your product was delivered within the time period.

It is unethical and unprofessional approach. I made a wrong decision to add with your service and product. Because first i am an human being so un neccessary i am waisting my time and energy being annoyed and producing all the negative energy within me.

I think it was intentional and to fool customer.

I hope you understand what i meant to say.
Please resolve my issue as early as possible.

Thanks

Ashwini kumar
[protected]
Paradise. [protected]@gmail.com