Lenskart — Denial of repair of my spec frame purchased 1.5 yrs back even after I agree to pay

Address:

Gurgaon, Haryana

I am writing frm gurgaon sec 49. I visited the store near my house which is at eros city sqaure. The staff was in such a denial mode and rude enough to not give a proper explanation.
Mu frame is 1.5 yrs old and he mentioned tht it has caught RUST in the screw of the frame!!!

Surprisingly this is the first time my LENSKART eye frame has ever got rusted.

He hasn’t given me any reason why this has happend and also denied to provide repair as he say this is non repairable.

Surprise to know tht if a screw is broken cannot be repaired.

I am not asking for any new / exchange or refund. Just a basic service. Where m ready to pay cost, but seems the person was not intrested to listen and was rude enough to respond properly