[Resolved]  Lenskart — denial to replace the glasses.

Address:

700099

On 23rd i have collected the glasses from lenskart kasba store. After four days i went there to replace the frame. But the person there told me that he is the head. And they willnt. But in ur company policy it has mentioned about the 14 days period. Then is this a false commitment from your end?? On that day i have collected they told me that if you have any issue then you can change the frame. But now they are denying that they have not said anything. While they are selling any product at that time they became very nice to everything but while the time of return they are behaving so badly. Then why should we trust in any brand name. Its totally false. I have already lodged the complain in customer care. My reference no is 7730430. Plz take necessary steps.

Suchismita das

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