[Resolved]  Lenskart — Denied Exchange or Refund

I have placed an order for 2 Progressive lens on July 10th. Lenskart support called me and requested for the Prescription. As it is not clear for them, they suggested to go with eye checkup at home. The optician who came home cancelled the order and placed a new order stating that the store has good frames. One of them I have chosen was not fit after the lens was added. I went on chat and have requested for an exchange. The agent cancelled the ordered and shared me an exchange link. The courier service called me (a missed call) on Jul 27, 2022 for the return and when I try reaching them there is no response or did not connect. Post which no courier has called. On Aug, 2, 2022 when the exchange product has to arrive, the automated chat informed it may be delayed but I will get. On Aug 3, 2022, the order got cancelled. Post which when I connected with the Lenskart, they informed that the courier has called and I did not pick, which is a lie as on 6th I received a message and the courier came and left without taking the return which is recorded in MyGate. I have again requested to review and check whats the issue as they may face this issue with multiple customers. They are least bothered and mentioned how to return and I have returned at the store and the store agent also mentioned that he has nothing showing up for an exchange and he again redirected me to the support..I have even not received any cashfree link as they have informed...when I have again updated that I have received an email on the exchange for Aug 2, 2022 on Aug 10, 2022, they have not replied till date. Also, when I ask for the grievances email, they denied giving and always referred to the customer support itself. I am not sure whom to contact