[Resolved]  Lenskart — Exchange not provided on previous service location (Lenskart)

I have returned my eyeglasses because frame has got rust and corrosion. Lenskart has taken back the eyeglasses. Now when I am ordering new eyeglasses, they cannot provide service where they used to provide service. Store locator is about 90 KM from my location and I need bear the travel expense(about 300-400 Rs.). Now the eyeglasses costing about 2100. They can pick up the old eyeglasses but cannot service the new eyeglasses on same location. This is pure case of Fraud
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Oct 24, 2022
Complaint marked as Resolved 
Verified Support
Sep 14, 2022
Lenskart Customer Care's response
Hi There, Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you
Sep 19, 2022
Updated by girish vajrashetti
Lenkart updated that they have called me but the have not. They are lying.
Lenskar is not able to resolve my issue. Such Third class company. They must resolve my issue ASAP.
Last option is go to Consumer court and get the monetary and harassments compensation. I dont have any option left.
Verified Support
Sep 22, 2022
Lenskart Customer Care's response
Hi There, Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you
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