[Resolved] Lenskart — exchange order cannot be placed

[Resolved] Lenskart — exchange order cannot be placed

R rimpa das from Kolkata, West Bengal

Order id [protected] is picked up 2 days ago still my exchange order is not placed. They told me 2 days ago they are fixing the error and cannot place exchange order. I have mentioned my new chosen frame also. All frmaes are going out of stock. They are so careless and now the 21 days lockdown maybe my order would not be placed. How irresponsible they are. Not replying my mails. Call option totally unavailable. Was this information helpful? No (0) Yes (0)
Mar 26, 2020 Complaint marked as Resolved They have placed my replacement order. Thanks a lot 🙏💕 Lenskart customer support has been notified about the posted complaint. Verified Support Mar 25, 2020 Lenskart Customer Care's response Dear Subir! Apologies to know about the bad experience that you had to go through. We would like to assure you that we are here to assist you. We request you to allow us some time so we can check the order details and connect with you for better assistance. Mar 25, 2020 Updated by rimpa das Lenskart is asking me to place new order just by crediting 266 store credits. But the amount of order was 999. How can I place this Myself? I had used a voucher and remaining paid. Mar 25, 2020 Updated by rimpa das They told me they are placing replacement order.
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