[Resolved] Lenskart — Exchange Product | |||
Lenskart | INTR16706 I had ordered a pair of eyeglasses and a pair of sunglasses with my prescription provided on Sept 13, 2020. They said the sunglasses which I had chosen does not support my prescription and please switch to magnetic clip-on. I did that and chose one magnetic clip-on. The order processed and I received the package on Oct 1, 2020. I was fine with the eyeglasses. However, the sunglasses (magnetic clip-on) was not the one which I had selected. They selected on their own and did not even consult with me and the magnetic clip-on was bigger in size and therefore loose on my face. I raised a complaint on Oct 1 and since then I have been suggesting magnetic clip-on of small size or sunglasses of small size. And, every time I suggested any sunglasses or magnetic clip-on, I always received an excuse, saying either quality problem or prescription does not support. And, I don't believe that sunglasses don't come with my prescription, as I did get one 4 years back with the same prescription. Now, I am simply tired of all chasing. If you guys just take a customer for granted I cannot do anything. But, completely unsatisfied with the service. Still, if you can address my request, kindly exchange it, at least I can use the sunglasses because I know that wayfarer magnetic clip-on does support my prescription. Was this information helpful? | |||
Aug 13, 2021 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Oct 28, 2020 Lenskart Customer Care's response Dear Customer! Apologies to know about the bad experience that you had to go through. We would like to assure you that we are here to assist you. We request you to allow us some time so we can check the order details and connect with you for better assistance.
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