[Resolved]  Lenskart — eye glasses bought at lenskart.com

Address:Chennai, Tamil Nadu, 600019
Website:www.lenskart.com

On july 6th, 2017, i had ordered john jacobs, model no. Jj4424, john jacob shibuya crossing jj 4424 gun metal blue c3 eye glasses, product id 103302, order no.#[protected] half frame power glasses for my son. Last week, when he was wearing the glass, middle part of the rim got broken suddenly. I don't understand that how such a costly product can perform so poorly within 6 months.
I took this product to place from where i had purchased and they told that this cannot be repaired as it not part of warranty.
The product cost is inr 4500 and i don't understand that how come such a costly product may have poor quality of materials and service refused.
This is annoying because for last 10 days; he is not able to use it and shop sales person has told me that we are helpless unless you pay money for the new frame. My trust with lenskart has gone down as they sale inferior products which are not worthy. I totally fed up with services of lenskart.com shop. Don't buy lenskart products
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Mar 22, 2018
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Feb 19, 2018
Lenskart Customer Care's response
Dear Senthil, we regret the inconvenience caused to you, please allow us some time to validate the images and we will call you to assist with the best possible resolution.
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