[Resolved] Lenskart — eye testing not done correctly and wrong lens delivered. | |||||
Order ID: [protected] I brought pair of glasses for myself. The eye Test was done wrongly at LensKart. They told to wear 1.00 right eye and Left eye 1.25 for left eye. But when they uploaded they did once again mistake. They have done it as right eye +1.25 and Left eye +1.50. Because of this I am getting severe Headache. When I did testing recently I came to know this. How can one be so irresponsible? Can you please replace the glasses. It is not my mistake but when called customer care not getting proper response. [protected]-001184 Orders Details. My Contact Details are given Below Sameera Simha [protected]. Was this information helpful? | |||||
Nov 27, 2018 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Oct 08, 2018 Lenskart Customer Care's response Dear Sameera, we sincerely apologize for the inconvenience caused to you. We never want you to have an unpleasant experience with us. We assure you that we are here to assist you in the best possible way. We will connect with you in some time for better assistance.
Verified Support Oct 22, 2018 Lenskart Customer Care's response Dear Sameera, As per our telephonic conversation, you have collected the product for order [protected] from the store and comfortable with the eyeglasses. We request you to let us know for any assistance required from our end.
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Order : # [protected]
Order date : 23/09/18