[Resolved] Lenskart — Eyeglasses

[Resolved] Lenskart — Eyeglasses - [protected]

S santosh ramachandran Jan 16, 2022 Jan 27, 2022 This thread was updated on Jan 27, 2022

Order ID: [protected] I had ordered two pair of eye glasses for my mom and the fitting of the frame was not perfect within a week. My mom was very uncomfortable with the eye glasses. When we visited the store the executive said that since I have not taken insurance so we cant do anything. He also falsely claimed that refund or exchange is not possible even though i was getting the option in lenskart app. I requested for a refund through app and the eyeglasses was picked up on Jan 15th 4.30 PM. Even after multiple follow ups with customer care, the app was not updated as pick up completed and I haven’t got a link to update my bank details to get refund. This is extremely poor customer service and satisfaction. Pls resolve it ASAP Was this information helpful? No (0) Yes (0)
Mar 2, 2022 Complaint marked as Resolved Jan 16, 2022 Updated by santosh ramachandran Order ID: [protected] I had ordered two pair of eye glasses for my mom and the fitting of the frame was not perfect within a week. My mom was very uncomfortable with the eye glasses. When we visited the store the executive said that since I have not taken insurance so we cant do anything. He also falsely claimed that refund or exchange is not possible even though i was getting the option in lenskart app. I requested for a refund through app and the eyeglasses was picked up on Jan 15th 4.30 PM. Even after multiple follow ups with customer care, the app was not updated as pick up completed and I haven’t got a link to update my bank details to get refund. This is extremely poor customer service and satisfaction. Pls resolve it ASAP Verified Support Jan 27, 2022 Lenskart Customer Care's response Hi Santosh! We are really sorry for any inconvenience. With reference to the request raised by you for Order Id: [protected]. We would like to inform you that refund of Rs. 7, 840 has been initiated and successfully claimed by you on January 17, 2022, in the form of Cashfree. We regret the inconvenience faced and hope that you will give us another chance to serve you. Thank you.
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