[Resolved] Lenskart — eyeglasses exchange - reg

johnpolex

from Powai, Maharashtra

Address:

Thiruvananthapuram, Kerala

My name is john polex, i brought an eyeglass from your company six months before. Unfortunately on of is legs hinges screw lost. I went to your sasthamangalam shop for repairing it. While they repairing it its leg broken and they register for an exchange. Exchange no [protected] dated 7-3-2020. The salesman assures that i will receive the glass within 5 to 7 days. But it is regret to say that i haven't received the eyeglasses till now. Pls think is it good for a reputed company like lens kart.

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Apr 25, 2020

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2020

Lenskart Customer Care's response Dear Sanjeev, Apologies to know about the bad experience that you had to go through. We would like to assure you that we are here to assist you. We request you to allow us some time so we can check the order details and connect with you for better assistance.