[Resolved]  Lenskart — Failed to deliver on time

Address:	Chandigarh, Punjab, 160403
Website:	Lenskart

Dear Concern

I am writing this mail with huge disappointment n regret that I shouldn't have gone to your showroom in fact I should have gone to some local vendors at least they are capable of delivering the promise.
I really don't think you n your management has any idea how much problem I am facing specially when I don't have any spare eyeglasses as it was broken.
It was my birthday when I visited your showroom in elante mall first time and me n my wife we both were happy as we really like the frames.And before placing a order I have requested your showroom staff to kindly provide specially mine one on urgent basis n they said don't worry sir you will get your glasses with in a week.We were ok with the week's time as we were happy with the frames that we got at your showroom.
But when I got the message regarding the delivery time which was mentioned 1st of Dec, then I again enquired with your staff on phone regarding the delivery time as it was more than what they have promised and again they said don't worry sir you will surely get your eyeglasses with in a week's time.
But even after a week when I didn't get my eyeglasses, I once again visited your showroom and I was surprised to see the behavior of same staff member who sold me those frames .when I asked them about my glasses, and the reply was sir you can cancel the order or you have to wait as we can not do any thing.I don't believe this is the way you behaive with the customer once the customer gets trapped in your sweet talks.Nobody was there to take the owner ship and moreover they were giving me the idea's of cancelling the order.And then once again one of your manager again promised me sir don't worry I am writing the mail right away for delivering the glasses on urgent basis and it will be delivered at your home address .
But again what I got in my hands is fake promise. And when I got the mail the mail from your customer support regarding the delay and 300 points which you will add in my account. I was actually surprised because it was actually like giving a bribe to keep the mouth shut and wait for more few days. I was actually surprised that you guys actually believe that after facing so much trouble in dealing with your company I would put a step in your showroom again. I really thought that lenskart is a big brand and I trusted you guys but now I feel like I have been cheated.
I would never ever recommend lenskart to any one infact I am thinking of posting this incident on social media so that people will come to know about your after sales services.
Still I have no idea how many days you will take more as it's already been more than two weeks.
And I think it shows how incapable your management is and feels like nobody is even care.
Never thought that I would face disappointment from you guys.
😞😞

Anil sareen
Show quoted text
Dear Team

I strongly believe that only incapable person believes in sorry kind of words.Still I don't have any idea how many days you will take more.
I don't think you have any idea how much trouble I am facing right now.let me tell you most of the time I spent on laptop in my office n it's been more then 15 days since I have placed my order.Thanks to you and your team efforts I can not concentrate on my work.i can not spend more than half an hour's on laptop n if I do so I start feeling headache.Not only me but my is also suffering just because of your mismanagement.You guys are actually making me feel like handicap.My boss thinks that I am making excuses.
Today again I went to your showroom just to understand where are my eye glasses.but still it has not reached there also.This was third visit to your showroom.
This irresponsible behavior of your is forcing me to drag you in consumer court.So that I can save others from you .
Need your explanation on this and want to understand why I should not go to consumer court or post your apologies on social media and what steps you are taking to cover the damage.

Anil sareen
Show quoted text
Dear Team

It's been two days since I drop my last mail regarding my concerns and since then no body have reverted back .This kind of behavior is unacceptable for me and not easy to digest.

Now I want you cancel my order and refund my money asap with the detail clarification why you have failed to deliver in given time and why no body have taken any action to resolve this.

Every single minute of delay from your side is forcing me to drag you in consumer court.
I am surprised to see even your customer service department also least bother about complaints otherwise they would have come up with some kind of solution which is annoying me the most.I as a client paid you money n I am the only one who is suffering.

Hope to hear from you at the earliest with the detail clarification

Anil Sareen
Mob [protected]

Show quoted text
Dear Concern

I don't understand what resolution you have provided.I have marked three mails but no body is reverting back.Nobody even tried to contact me. Unprofessional behavior of your customer support is really annoying me
After all this, it's only me who is suffered and you guys are not even bothered to reply.
I have never ever experienced such kind of poor customer support.
As I asked earlier also and I am asking it again how you gonna compensate the problems which I have faced because of you.

Reply at the earliest.

Thanks
Anil sareen
This is the mail which I sent second time but still no resolution..

Dear Concern

I am writing this mail with huge disappointment n regret that I shouldn't have gone to your showroom in fact I should have gone to some local vendors at least they are capable of delivering the promise.
I really don't think you n your management has any idea how much problem I am facing specially when I don't have any spare eyeglasses as it was broken.
It was my birthday when I visited your showroom in elante mall first time and me n my wife we both were happy as we really like the frames.And before placing a order I have requested your showroom staff to kindly provide specially mine one on urgent basis n they said don't worry sir you will get your glasses with in a week.We were ok with the week's time as we were happy with the frames that we got at your showroom.
But when I got the message regarding the delivery time which was mentioned 1st of Dec, then I again enquired with your staff on phone regarding the delivery time as it was more than what they have promised and again they said don't worry sir you will surely get your eyeglasses with in a week's time.
But even after a week when I didn't get my eyeglasses, I once again visited your showroom and I was surprised to see the behavior of same staff member who sold me those frames .when I asked them about my glasses, and the reply was sir you can cancel the order or you have to wait as we can not do any thing.I don't believe this is the way you behaive with the customer once the customer gets trapped in your sweet talks.Nobody was there to take the owner ship and moreover they were giving me the idea's of cancelling the order.And then once again one of your manager again promised me sir don't worry I am writing the mail right away for delivering the glasses on urgent basis and it will be delivered at your home address .
But again what I got in my hands is fake promise. And when I got the mail the mail from your customer support regarding the delay and 300 points which you will add in my account. I was actually surprised because it was actually like giving a bribe to keep the mouth shut and wait for more few days. I was actually surprised that you guys actually believe that after facing so much trouble in dealing with your company I would put a step in your showroom again. I really thought that lenskart is a big brand and I trusted you guys but now I feel like I have been cheated.
I would never ever recommend lenskart to any one infact I am thinking of posting this incident on social media so that people will come to know about your after sales services.
Still I have no idea how many days you will take more as it's already been more than two weeks.
And I think it shows how incapable your management is and feels like nobody is even care.
Never thought that I would face disappointment from you guys.
😞😞

Anil sareen
Show quoted text
Dear Team

I strongly believe that only incapable person believes in sorry kind of words.Still I don't have any idea how many days you will take more.
I don't think you have any idea how much trouble I am facing right now.let me tell you most of the time I spent on laptop in my office n it's been more then 15 days since I have placed my order.Thanks to you and your team efforts I can not concentrate on my work.i can not spend more than half an hour's on laptop n if I do so I start feeling headache.Not only me but my is also suffering just because of your mismanagement.You guys are actually making me feel like handicap.My boss thinks that I am making excuses.
Today again I went to your showroom just to understand where are my eye glasses.but still it has not reached there also.This was third visit to your showroom.
This irresponsible behavior of your is forcing me to drag you in consumer court.So that I can save others from you .
Need your explanation on this and want to understand why I should not go to consumer court or post your apologies on social media and what steps you are taking to cover the damage.

Anil sareen

Dear Team

It's been two days since I drop my last mail regarding my concerns and since then no body have reverted back .This kind of behavior is unacceptable for me and not easy to digest.

Now I want you cancel my order and refund my money asap with the detail clarification why you have failed to deliver in given time and why no body have taken any action to resolve this.

Every single minute of delay from your side is forcing me to drag you in consumer court.
I am surprised to see even your customer service department also least bother about complaints otherwise they would have come up with some kind of solution which is annoying me the most.I as a client paid you money n I am the only one who is suffering.

Hope to hear from you at the earliest with the detail clarification

Anil Sareen
Mob [protected]

Show quoted text
Dear Concern

I don't understand what resolution you have provided.I have marked three mails but no body is reverting back.Nobody even tried to contact me. Unprofessional behavior of your customer support is really annoying me
After all this, it's only me who is suffered and you guys are not even bothered to reply.
I have never ever experienced such kind of poor customer support.
As I asked earlier also and I am asking it again how you gonna compensate the problems which I have faced because of you.

Reply at the earliest.

Thanks
Anil sareen

And the third but still no answer

Dear Concern

I am writing this mail with huge disappointment n regret that I shouldn't have gone to your showroom in fact I should have gone to some local vendors at least they are capable of delivering the promise.
I really don't think you n your management has any idea how much problem I am facing specially when I don't have any spare eyeglasses as it was broken.
It was my birthday when I visited your showroom in elante mall first time and me n my wife we both were happy as we really like the frames.And before placing a order I have requested your showroom staff to kindly provide specially mine one on urgent basis n they said don't worry sir you will get your glasses with in a week.We were ok with the week's time as we were happy with the frames that we got at your showroom.
But when I got the message regarding the delivery time which was mentioned 1st of Dec, then I again enquired with your staff on phone regarding the delivery time as it was more than what they have promised and again they said don't worry sir you will surely get your eyeglasses with in a week's time.
But even after a week when I didn't get my eyeglasses, I once again visited your showroom and I was surprised to see the behavior of same staff member who sold me those frames .when I asked them about my glasses, and the reply was sir you can cancel the order or you have to wait as we can not do any thing.I don't believe this is the way you behaive with the customer once the customer gets trapped in your sweet talks.Nobody was there to take the owner ship and moreover they were giving me the idea's of cancelling the order.And then once again one of your manager again promised me sir don't worry I am writing the mail right away for delivering the glasses on urgent basis and it will be delivered at your home address .
But again what I got in my hands is fake promise. And when I got the mail the mail from your customer support regarding the delay and 300 points which you will add in my account. I was actually surprised because it was actually like giving a bribe to keep the mouth shut and wait for more few days. I was actually surprised that you guys actually believe that after facing so much trouble in dealing with your company I would put a step in your showroom again. I really thought that lenskart is a big brand and I trusted you guys but now I feel like I have been cheated.
I would never ever recommend lenskart to any one infact I am thinking of posting this incident on social media so that people will come to know about your after sales services.
Still I have no idea how many days you will take more as it's already been more than two weeks.
And I think it shows how incapable your management is and feels like nobody is even care.
Never thought that I would face disappointment from you guys.
😞😞

Anil sareen
Show quoted text
Dear Team

I strongly believe that only incapable person believes in sorry kind of words.Still I don't have any idea how many days you will take more.
I don't think you have any idea how much trouble I am facing right now.let me tell you most of the time I spent on laptop in my office n it's been more then 15 days since I have placed my order.Thanks to you and your team efforts I can not concentrate on my work.i can not spend more than half an hour's on laptop n if I do so I start feeling headache.Not only me but my is also suffering just because of your mismanagement.You guys are actually making me feel like handicap.My boss thinks that I am making excuses.
Today again I went to your showroom just to understand where are my eye glasses.but still it has not reached there also.This was third visit to your showroom.
This irresponsible behavior of your is forcing me to drag you in consumer court.So that I can save others from you .
Need your explanation on this and want to understand why I should not go to consumer court or post your apologies on social media and what steps you are taking to cover the damage.

Anil sareen
Show quoted text
Dear Team

It's been two days since I drop my last mail regarding my concerns and since then no body have reverted back .This kind of behavior is unacceptable for me and not easy to digest.

Now I want you cancel my order and refund my money asap with the detail clarification why you have failed to deliver in given time and why no body have taken any action to resolve this.

Every single minute of delay from your side is forcing me to drag you in consumer court.
I am surprised to see even your customer service department also least bother about complaints otherwise they would have come up with some kind of solution which is annoying me the most.I as a client paid you money n I am the only one who is suffering.

Hope to hear from you at the earliest with the detail clarification

Anil Sareen
Mob [protected]

Show quoted text
Dear Concern

I don't understand what resolution you have provided.I have marked three mails but no body is reverting back.Nobody even tried to contact me. Unprofessional behavior of your customer support is really annoying me
After all this, it's only me who is suffered and you guys are not even bothered to reply.
I have never ever experienced such kind of poor customer support.
As I asked earlier also and I am asking it again how you gonna compensate the problems which I have faced because of you.

Reply at the earliest.

Thanks
Anil sareen
Show quoted text

Now you can see how much they are making me suffer.
Request you to kindly take an strict action