[Resolved] Lenskart — False commitment

enggr52

from Noida, Uttar Pradesh

Address:	Ghaziabad, Uttar Pradesh, 201003
Website:	lenskart

False commitment

I ordered 3 spectacles for my family on 20/March/2016. Their executive visited my house, and took the orders. He also informed me that there was a holi scheme wherein I will be getting a refund of amount 350/- for each of my orders which 30 days in the form of cashback(refund to my account). It has been 30 days now and Lenskart told me that the refund will be in the form of store credit and they can't help me anymore on this issue.

I am extremely disappointed with these kind of false commitments. Besides this, one of the spectacles I ordered is different in appearance then it actually seems while I ordered and is not up to the mark.

Order Ids:
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Complaint marked as Resolved

Verified Support

Apr 27, 2016

Lenskart Customer Care's response Hi Ruchika, we regret the inconvenience caused, assure you for the best services from Lenskart. We will get in touch with you shortly to address your concern.

Verified Support

Apr 27, 2016

Lenskart Customer Care's response Hi Ruchika, we regret the inconvenience caused. as per our telephonic conversation, we are working on your concern, will try to resolve the issue on priority.

Verified Support

Apr 27, 2016

Lenskart Customer Care's response Hi Ruchika, we tried calling you, however, we were not able to connect with you. We are glad to inform you that the issue you highlighted, has been resolved and we have forwarded an email to your registered email id containing the Gift Vouchers. Kindly redeem them as per your convenience before the given expiry date.