[Resolved] Lenskart — fragility of the frame

jayitasenjsr

from Raxaul, Bihar

Address:

East Singhbhum, Jharkhand, 831005

The lenskart people are providing very cheap quality free frames and are charging twice the market rate for the lenses. My lenskart frame was so fragile that it broke without application of any force. It just fell from a low height and broke. I had pretty high expectations from this brand but i am highly dissatisfied and disappointed.

I bought the frame on 17/05/2017, from rani sati associates, approximately 5 months back. The lenskart people are refusing to give a replacement or refund. Highly unprofessional service. Not sure if i would ever recommend it to anyone. Worst brand ever.

Was this information helpful?

No (0)

Yes (0)

Nov 12, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2017

Lenskart Customer Care's response Dear Customer, we apologize for the inconvenience caused, Kindly share your order number/contact number so that we can assist you better.

Verified Support

Oct 11, 2017

Lenskart Customer Care's response Dear Customer, Kindly share your order ID/contact number with us so that we can assist you better.

Verified Support

Oct 12, 2017

Lenskart Customer Care's response Dear Customer, due to lack of required details we were unable to contact you. We are closing this concern from our end for a time being and it will be automatically reopened if you will revert with required details.