[Resolved] Lenskart — frame breakage vincent chase lightweight

Jayant Kumar Sisodiya

from Bengaluru, Karnataka

Address:

GINSERV Bengaluru, Bangalore, Karnataka, 560008

I have 4 eyeglasses of lenskart and all of them have same frame. One of the frame got breakage with just opening it. I am sure breakage was not due any manual force. When i mailed them, they told that breakage don't cover under warranty. As per them i have no other option just to buy a new eyeglass. Although i have blu lenses in that frame which are proper.

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Nov 19, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2019

Lenskart Customer Care's response Dear Jayant! Please accept our sincere apologies for the inconvenience you have experienced with respect to the issue. We would request you to share your contact details or order details so that we can help you out in an appropriate manner.

Oct 18, 2019

Updated by Jayant Kumar Sisodiya order id [protected]
Phone - [protected]

Verified Support

Oct 18, 2019

Lenskart Customer Care's response Dear Jayant, due to security restrictions the order ID and phone you shared is not visible. We'd request to share the same at [protected]@lenskart.in. Kindly pardon us for the inconvenience caused.

Oct 18, 2019

Updated by Jayant Kumar Sisodiya order id [[protected]]@lenskart.in
phone number [[protected]]@lenskart.in

[protected]@lenskart.in is not a valid email address. Please let me know how should I share these details with you.

Verified Support

Oct 19, 2019

Lenskart Customer Care's response Dear Jayant! Due to security restrictions the order ID and phone you shared is not visible. We'd request to share the same at [protected]@lenskart.in. Kindly pardon us for the inconvenience caused.