[Resolved] Lenskart — Frame color has gone within a month's time: order no 732350

ajay s reddy k

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560095
Website:	www.lenskart.com

With reference to the order no 732350, i have received my specs on 24/02/2016. Unexpectedly the frame color is shaded within a month's time. We are expecting genuine products from lenskart, however this is completely bad experience with lenskart.

Unfortunately i have ordered a second one also with order no 794140 and i have received the same on 17/03/2016. Lenskart store people has updated different power glasses even after providing the doctor's prescription. This is completely not accepted from lenskart.

Hope lenskart will understand the same and replace the genuine frame and correct the lens power at the earliest.

Regards
Ajay
Mobile: [protected]

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Complaint marked as Resolved

Verified Support

Apr 26, 2016

Lenskart Customer Care's response Dear Ajay, really sorry! We’d never want you to experience something like that. We'll be calling you soon to discuss this further.

Verified Support

Apr 26, 2016

Lenskart Customer Care's response Dear Ajay, we would like to inform you that we have forwarded the issue to the store, please contact the store once. They will address the concerns and provide the best possible resolution.

Verified Support

Apr 27, 2016

Lenskart Customer Care's response Dear Ajay, we arranged a call from the store, the store people called you but were unable to connect. Please share a preferred time to call you so that we can contact you and address the issue.

Verified Support

Apr 28, 2016

Lenskart Customer Care's response Dear Ajay, as discussed, we have communicated the concern to the store. Please visit the store as per your convenient. We are closing the case but in case of any assistance, please post us back and we will be there to help.Regards, Lenskart.