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Lenskart — Frame get broken during wearing .

I purchased product before 2.5 month.
It get damaged during wearing .
I returned to store .I discussed with store people regarding warranty .they told mostly you have to pay RS 300.within few minutes after frame given to store
I received mail from insurance that your request received.after few minutes received mail that claim is rejected due to reason vsm.
I want to know why they rejected.
Please look into matter.
Thanks
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