[Resolved] Lenskart — frame got broken within 1 month o[censored]sage

Dev singh14072271

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi
Website:	Lenskart.com

I purchased my specs from Lenskart district centre Delhi and the frame got broken within 1 months so how it is the responsibility of Lenskart to get my specs repaired or either refund my money so that my faith in you lasts forever I also asked from the customer care but they didn’t answered my question and asked me to get it repair from nearby store inspite of it being in warranty I shall be highly obliged if you will help me in this matter I thereby share my order I’d and phone number along with the condition of specs so that you may either refund or repair it phone #[protected]or [protected]

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Jun 30, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

May 21, 2018

Updated by Dev singh14072271 My order number is [[protected]]

May 21, 2018

Updated by Dev singh14072271 I also want to tell you that the specs costed me around 4500 and I want you to at least repair at is not a low amount

May 21, 2018

Updated by Dev singh14072271 I want it to be either replaced or repaired if none of the above the m refunded

Verified Support

May 22, 2018

Lenskart Customer Care's response Dear Dev! Sorry to hear about the troubles with your order. We never want a Lenskart experience to leave a bad taste in your mouth. We're always here to help and would greatly appreciate the opportunity to turn your negative experience around . Let us check with the concern team and share best possible resolution with you.

May 22, 2018

Updated by Dev singh14072271 Here is the photo