[Resolved] Lenskart — frame replacement lenskart.

Mohak Joshi

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400005
Website:	www.lenskart.com

I ordered 2 frames with lenses from lenskart two months ago and today morning one of the frame broke while I was putting it on my eyes without any mistake of mine. I went to a lenskart store nearby me for a replacement but they refused to replace it as they said brokage of the frame doesn't come in warranty which doesn't really make sense if the frame broke because of no fault of mine.

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Sep 30, 2018

Complaint marked as Resolved

I got an email saying that the product will be replaced

Lenskart customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2018

Lenskart Customer Care's response Dear Mohak, we apologize for the inconvenience. As discussed, we will be arranging the visit of our executive at your address so that you can choose an alternate frame. Post pick up of your product we will proceed with replacement.