[Resolved] Lenskart — fraud company and cheating by lenskart

pksubbu

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi, 110064

Order Number : [protected] I had ordered Sunglasses from Lenskart against this order id on 1st June'2019. When I opened the box the sunglasses was minutely broken and when I wore it, it started to pain below my eyes. The Rim are duplicate and the Sunglass is also duplicate. It was from Lenskart and the company name is Vincent Chase. I paid Rs.1118.00 and now If I wanted replacement there is no sunglass available with the same colour and I said to send me the original product and then I will return it but Ms.Ann Golsalvez and Mr.Satyendra both are not cooperating with me for replacing the product or atleast provide me the loss which I had occurred by this Duplicate product which was given to me by Lenskart. I asked them to provide me email id of Mr.Peyush Bansal but that also they are not giving me. Being Resolution officer both are saying they don't know email id of Mr.Peyush Bansal CEO of Lenskart. I am being cheated and I request others also not to purchase any item from Lenskart since they are providing Duplicate items which can destroy your eyes. Regards P K Subramanian[protected]

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Jul 31, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2019

Lenskart Customer Care's response Dear P SUBRAMANIAN! We regret the inconvenience caused to you. We wish to inform you that as per the records, you have placed an order on 1st of June against which you made payment of Rs.478/-. We duly understand your disappointment and would like to assist you with the replacment within the same price range and brand. We will connect with you shortly to discuss the same so that we can assist you in a better way.

Jun 13, 2019

Updated by pksubbu KINDLY SOLVE MY PROBLEM AGAINST LENSKART WHICH IS STILL PENDING. The Resolution officer is telling me to go to Janakpuri District Centre to collect Sunglasses provided she gets from back end team. This is really unbelievable. Yesterday I received email that I can even get Sunglasses worth Rs.1500 provided the senior officer gets email from back end team. Lenskart is cheating customer and they are just wasting time of customer. I WOULD ADVICE THAT PLEASE DON'T PURCHASE ANYTHING FROM LENSKART SINCE the products are Duplicate and even CEO office does not have time to read email of Genuine customers. I am fed up with Lenskart. Regards, P K Subramanian. Ms.Diveya Bharti, Mr.Satyendra all senior officers are cheating customers and they really dont' want to solve problem and instead giving a call that's all . I AM REQUESTING EVERYONE TO PLEASE DON'T PURCHASE ANY ITEM FROM LENSKART SINCE ITS A FRAUD COMPANY.

Verified Support

Jun 17, 2019

Lenskart Customer Care's response P SUBRAMANIAN! We duly understand your disappointment. As per the previous telephonic conversation, we would like to assit you with the replacment but unfortunately as per the highlighted issue our system does not allow to provide the Free of cost sunglass. Even we are ready to provide pre- replacement in which you can select any alternate sunglass with in the same price range of Rs.999/- and same brand vincent chase and we will punch the order and deliver at our nearest lenskart store from your address. Once, it will deliver you can submit the old sunglass and collect the new sunglass. Also, as per our records we have not sent any email for providing sunglasses in Rs.1500/-. Please share the screenshot of the same if you recevied any such email from our executive.