[Resolved] Lenskart — Fraudulent and money holding | |
My Order Date Is 19th July. I Have Provided All The Necessary Information Including Eye-Power Prescription. It Was Supposed To Be Delivered By 27th July. I Contacted Lenskart To Look Why It Is Not Delivered. In Return I Get This Bizarre Explanation That My Prescription Is Computerised Which Is Not Accepted By Lenskart. I Asked For The Policy Details That Where It Has Written That We Can Not Upload The Image Of Computerised Prescription Since They Ask It In Image Format. Interestingly, The Prescription Was Provided By Lenskart Store(Mirzapur, Darbhanga) As I Got My Eyes Checked There Itself. At The Store I Was Clearly Told That I Need To Upload This Prescription While Placing The Order. So Either Lenskart Store Or Lenskart Customer Representative Is Making The False Statement. After A Week Delay They Are Arranging A Call With Power-Check Team Which Is Also Not Yet Placed. I Am Filing This Case For The Section Of Fraudulent And Misleading The Customer For Money Withholding. Was this information helpful? | |
Aug 29, 2021 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Jul 28, 2021 Lenskart Customer Care's response Hi Nagendra! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. Will be contacting you at the earliest. Thank you.
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