[Resolved] Lenskart — got broken lens in the pack

Himanshu Chodha

Address:

BHAGAT SINGH NAGAR , NEAR MAQSUDA, Jalandhar, Punjab, 144008

I bought 3 pair of lens and i have used two pair of lens without any complaint, but when i opened the 3rd pair of lens, the left lens was broken and when i talk to the customer care of lenskart, they said that they can do nothing for that . I have also bought and used lens earlier, there was no problem at all . Lenskart should replace my left lens because without left, right lens will also of no use . I hope that some actions would be taken by this complaint .

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Feb 14, 2020

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2020

Lenskart Customer Care's response Dear Himanshu, please accept our sincere apologies for the disappointment that you had with us. We never want you to feel like you're stuck with a bad experience. Rest assured that we will surely be contacting you shortly for better assistance.

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Comments

Vishal Kumar Das

from Chennai, Tamil Nadu

This mail is in reference to my order [protected]. The Company lost my Tommy Hilfiger frame and had closed the ticket without any resolution and has also not refunded the money I paid towards lenses. I feel extremely cheated!