[Resolved] Lenskart — got product damaged and then same product is not available

gourichindarkar

from Mumbai, Maharashtra

Address:

Bahandup west, Mumbai City, Maharashtra, 400042

My order ID is [protected] .I bought frame, sunglasses along with gold membership from Bhandup franchise. At first my ordered delayed by 4 days of expected delivery date and still I got frame which is faulty. When we visit store again they said they will try to replace frame but then they said that frame is not available at all you have to choose different frame. Again when I ask them for partially refund as I want to keep that sunglasses with me they refused to do that and give me only option to choose different frame and proceed order. This is very unsatisfied experience as a customer. If customer is buying your membership with paying extra money and still you are treating them like this then this is not acceptable at all.

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Jul 14, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2019

Lenskart Customer Care's response Dear Gouri, We deeply regret the inconvenience caused. We never want our customers to experience anything like this.Considering the same as important we will be contacting you shortly so that we can assist you further.