Lenskart — Home eye check up

I had an appointment on 9th January 9th, 2023 for eye check up which when the executive calle d on 9th, I got it rescheduled for 10th January
When I spoke to gaurav jha, who was supposed to visit for eye check up, he firstly denied to come as per him the area was nonservicable and later said that even if he comes he would be late than the scheduled time.on repeatedly getting in touch with lensekart team, after promising a call back, no one called back
I don't understand how the area became non serviceable in one day.Arvinvder singh [protected]