[Resolved] Lenskart — Home Eye Check Up

[Resolved] Lenskart — Home Eye Check Up _ Power Details

K khutaijatul Kubra Jul 30, 2021 Aug 2, 2021 This thread was updated on Aug 2, 2021

Hi I did book appointment for home eye check up service for ma parents on Monday 27th July, post check I did ask power details with the optician, he denied saying he cannot give, I would be sent a message on it to my number, however i haven't received it, I did wait for 24 hours, later I connected with customer care through Chat on app n I eat connected with an agent named Priya, she was not able to resolve ma concern n have been copy pasting the same apology statement n asked me to wait for 24-48hrs again n later after ma reply on it she did not respond... This was very disappointing n just cox of you guys not sharing the power details, making the glasses of ma parents is being delayed... I don't understand the point in giving such low home service... Hoping my issue would be resolved on priority.. Was this information helpful? No (0) Yes (0)
Sep 6, 2021 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Jul 30, 2021 Updated by khutaijatul Kubra I did book appointment for home eye check up service for ma parents on Monday 27th July, post check I did ask power details with the optician, he denied saying he cannot give, I would be sent a message on it to my number, however i haven't received it, I did wait for 24 hours, later I connected with customer care through Chat on app n I eat connected with an agent named Priya, she was not able to resolve ma concern n have been copy pasting the same apology statement n asked me to wait for 24-48hrs again n later after ma reply on it she did not respond... This was very disappointing n just cox of you guys not sharing the power details, making the glasses of ma parents is being delayed... I don't understand the point in giving such low home service... Hoping my issue would be resolved on priorit Verified Support Aug 02, 2021 Lenskart Customer Care's response Hi there! We are sorry about your dismaying experience. Please write to us at [protected]@lenskart.com. We will get back to you as soon as possible.
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