A order was placed on 22nd Feb: [protected]; The lens package selected was wrong/mismatch with prescription. Over call on 25th/27th Feb, this was corrected by upgrading the lens package, Single to Bifocal at no cost, as per "membership benefits". No confirmation/mail was done to customer. On March 4th to check with ETD, i contacted lenskart over chat and "Reconfirmed" again the lens package upgrade. This was the 2nd confirmation. On March 6th, i receive a call stating the frame ordered is out of stock, please select a different one. Hence i asked for a compensation discussion for the delay & order change caused. I was told within 24-48hrs a call shall be scheduled to discuss the same. I followed-up with lenskart again multiple times and raised multiple tickets for a response. Yet no response till 17th, when i called and asked to escalate it over call. on 17th, the representative mentions that the current order will be cancelled and i need to re-order with a different frame. The compensation for all this delay & problem is that lens upgrade to bifocal, because at the moment the "membership benefits" is not present.
My sincere request to Lenskart team & Mr. Piyush to 'walk the talk' about customer experience and quality.
I open for the right compensation and delivery of my order at the earliest. Was this information helpful? | 
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