[Resolved] Lenskart — I am complaining about defective frame.

Shamikh Abidi

from Varanasi, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226003

After reapeted complaints against the defective frame... The frame is still defective. The complaint against it has been done 3 times but the repaired frame is nothing but the same defective frame. My frame is in warranty and its been 2 months and i am not able to wear it beacuse of the pressure it exerts on one side of nose due to mis alignment of the frame. Worst experience ever!!!

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Oct 21, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2018

Lenskart Customer Care's response Dear Shamikh, we're really sorry to hear about your experience. Please rest ensure, we are here to assist you with best possible resolution in your concern. Since we are unable to track any order details of yours so we request you to kindly help us with your order number/contact number for better assistance.

Sep 17, 2018

Updated by Shamikh Abidi Order id-[protected]
Item id[protected]

Verified Support

Sep 18, 2018

Lenskart Customer Care's response Dear Shamik, we regret to inform you that due to security reason of the platform we are unable to view your order number. We request you to kindly share the same with us at [protected]@lenskart.in for further assistance.

Verified Support

Sep 19, 2018

Lenskart Customer Care's response Dear Shamik, we want to inform you that due to the security reason of the platform we are unable to view the order number shared by you. We request you to kindly share your order details with us at [protected]@lenskart.in so that we can assist you better.

Verified Support

Sep 20, 2018

Lenskart Customer Care's response Dear Shamik, As we didn't receive the required details from you which are necessary in order to assist you, hence, we are closing this case as of now and it will be re-opened once you will revert us back.