Lenskart — I am complaining about my order

Address:

Mohali, Punjab

I had made an order on Thursday and then on Friday I received a message that my order has been delivered to the store and I can pick up my order from there . Today I went to the store and I found that my order has been exchanged with one of the order and it’s in Chennai . It was really disappointing. Though I was expecting a good customer service from them but they didn’t do anything except sending me an AI based chats . I explained them my concern 4-5 times but they repeated same thing . These people think that having a weak eyesight is a joke or something? It’s mention in their online page that is we will not receive the order in three days then it’s free . But what kind of Customer support they have ? Being such a big company you should take more care of your customer. I am really very disappointed and will post this everywhere in Social media as well . People should know what services lenskart is providing.