[Resolved] Lenskart — I am complaining about the refund I have generated but that has not been given to me.

Shahzaib Gouri

from Kota, Rajasthan

Address:	Kota, Rajasthan, 324001
Website:	lenskart.com

I have bought a frame vc 10504 on 28 jan 2018. And i was not comfortable with the frame and it's color. So i generated a refund. And after some days it was taken by the lenskart. But after many i did not get refund. I contacted lenskart customer care number and ask for my refund but i was told that i will be transferred in 2-3 days. But then also i didn't get my money back. And they are showing that refund is completed. I have contacted my bank also which show that they not get any refund request in my account. I have bought my frame for rs 709.00. And i have returned it on 15 feb 18. Order no. Is [protected].

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Mar 30, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2018

Lenskart Customer Care's response Dear Customer, we apologize for the inconvenience caused. We tried calling you, however, couldn't connect. We would like to inform you that we have processed the refund of your order from our today and within 7-10 working days the same will reflect in your bank account.