[Resolved] Lenskart — I'm complaining about frame which is broken in 6 months

Rushikesh netha

from Hyderabad, Telangana

Address:

Hyderabad, Telangana

Product was so delicate, lenskart store had repaired it twice with the help of warranty in the lenskart store. But third time they have refused to repair it because they said that it was my negligence. One of the frame was broken in front of me in the store person's hand. That's really rude to say negligence for the delicate products which they have manufactured. How do you think we can have trust on your products, it's insane. Even though we have six products from your company. We have lost the trust.

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Jul 4, 2019

Complaint marked as Resolved

Have a word by sending email to this [email protected]. you will have a quick resolution

Lenskart customer support has been notified about the posted complaint.

Jun 27, 2019

Updated by Rushikesh netha Kindly go through my problem it is really urgent

Verified Support

Jun 27, 2019

Lenskart Customer Care's response Dear Rushikesh, we deeply regret the inconvenience caused to you. Even though physical damage or breakage is not a part of the manufacturer warranty, still we would like to provide you with the best possible resolution for you. We would request you to share your order ID with us so that we can assist you further.

Jun 27, 2019

Updated by Rushikesh netha Order Id: 8321526
Item Id: 14301764
Ph No: [protected]

Verified Support

Jun 30, 2019

Lenskart Customer Care's response Dear Rushikesh, the order number shared by you is not correct. We would request you to share your registered number at [protected]@lenskart.in so that we can assist you further.

Jul 04, 2019

Updated by Rushikesh netha Thanks for the replacement

Jul 07, 2019

Updated by Rushikesh netha Thanks lenskart for this.😊