[Resolved] Lenskart — Improper New Eyeglass needs rectification

Tushar Sainger

from Powai, Maharashtra

Address:

Flat No. 204 Munda Babu House, Jamuhota, Near CTG Foundation, Keonjhar-758001, Odisha

I have purchased John Jacobs Gunmetal Rimless Rectangle John Jacobs Pro Titanium JJ E10399-C3 Eyeglasses from Lenskart store at Rourkela, Odisha on[protected].

There is a severe issue in the frame especially right side of temple and nose pads (Nose Pad is putting pressure on nose).
Right side of temple is not straight as well. Nose Pads are also not aligned with each other.
Requested please arrange for collection of the eyeglass and necessary correction in it.
For quick understanding snap is also attached for ready reference.

+3 photos

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Aug 7, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2020

Lenskart Customer Care's response Dear Tushar, we never want our customers to face an issue like this and we sincerely apologize for the hassle. We will surely get the details checked and we'll connect with you at the earliest.