[Resolved] Lenskart — inappropriate size of frame

DebanjanMallick

Address:

122002

I was offered a frame which was not physically available with the salesman who came to my house. I ordered a bigger frame as per the size of my head, which was committed, however a smaller frame has been delivered. On requesting for a change, it is not getting picked up for 3 days now. I wnt a full refund of the same against the same. Else i will be compelled to move to appropriate authorities for a resolution.

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Mar 24, 2020

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Feb 19, 2020

Updated by DebanjanMallick I want a refund as wrong product delivered

Verified Support

Feb 20, 2020

Lenskart Customer Care's response Dear Debanjan, we really apologize for the inconvenience caused to you. We will surely help you in resolving the concern. As per our discussion, we have booked an appointment for you. We will be sharing all the details via email.