[Resolved] Lenskart — inferior quality frame provided (order id [protected])

licniti

from Mumbai, Maharashtra

Address:

Damoh naka, nandan vihar, jabalpur, Jabalpur, Madhya Pradesh, 482001

I placed the order for spectacle from lenskart on 11 feb 2019 and found that inferior quality of frame has been provided which broken easily in just 3 months . Order no is [protected]. Since frame from Lenskart is assumed as good quality as compare to other but it has broken easily whereas there is no brokerage of glass. It is also having warranty of 1 year. I contacted to customer care/resolving officer of lenskart to look into the issue to provide inferior quality and requested to consider it in true sprit to maintain the customer relationship but issue is not being resolved properly .

I would request you to look into the above matter and resolve issue appropriately.

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Jul 14, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2019

Lenskart Customer Care's response Dear Rakesh! We apologize for the experience you had with us. We wish to inform you that we do have a 1-year manufacturer warranty. Unfortunately, breakage is not covered under the warranty. Please refer the attached link for the same. Since you are a valued customer we will go ahead and cross-check whether the highlight breakage is a manufacturing defect or not and accordingly we will assist you with the best possible resolution.

https://www.lenskart.com/inhousewarranty

Verified Support

Jun 12, 2019

Lenskart Customer Care's response Dear Rakesh! As per the previous conversation. We have placed your fresh order with the committed discount. Also, we tried to connect with you on multiple occasions over the call or email's, however, we couldn't connect. Since there is no heard back from your end. We are closing your concern for now. Please revert us back on the same email and the concern will be automatic reopened and we will glad to assist you further.

Jun 17, 2019

Updated by licniti It is regretted to say that Lenskart representative has not taken any action and intermittently misleading to the customer. Since I have easier place the order as COD but they are advising me to pay in advance . This is really like a poor level to deal the customer grievance. Earlier, I raised the issue about inferior quality of frame which has broken in just 3 months and gas been denied straightforward that this is not under cover with warranty but at the same time it should be concluded when glass is mire fragile than frame and when glass has not broken and frame broken is indicating itself that worst quality if frames were provided to the customer. In view of the above a big question arises what is meaning of warranty .

Kindly look into the above and do needful under advise to me.