[Resolved] Lenskart — inferior quality product sold by lenskart

deepakjindal

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700019
Website:	lenskart.com

Have already complained to lenskart via ticket id:6016042 on 24th may 2018.
The spectacles sold me broke from hinge in just 2 months while i took utmost care of the product. The product was of such inferior quality that it did not last for more than 2 months.

The company is not interested in listening to me and replacing the product.
My order no was [protected]

Kindly look into the matter.

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Jul 12, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

Lenskart Customer Care's response Dear Deepak, We regret for the inconvenience. This isn't intended from our end. We would like to look into this and get things right for you. We will connect with you shortly to discuss the concern.

May 28, 2018

Updated by deepakjindal lenskart customer service desk tried to fool me by giving me an offer to purchase another set of spectacles from them.

Verified Support

May 29, 2018

Lenskart Customer Care's response Dear Deepak, apologies for the inconvenience. We will connect with you shortly to sort this out on priority.

May 30, 2018

Updated by deepakjindal UR SOCIAL MEDIA TEAM IS TRYING TO FOOL ME BY GIVING ME AN ABSURD OFFER TO BY A SPECTACLES FROM YOU.
YOU ARE COMPELLING MR TO MOVE TO CONSUMER COURT.
I WILL NOT LEAVE THE MATTER AS U WANT.
BETTER PROVIDE A SOLUTION FOR THE SAME.