[Resolved]  Lenskart — inferior quality product sold

Address:

Chandigarh, Chandigarh, 160001

I had ordered a spectacles with progressive lens and golden frame in the month of may 2017 costing about rs. 7000. I had bought it for my father who is having problem with his vision in right eye. Executives at the lenskart store in phase 3b2 mohali suggested us to buy progressive lens since it will help proper vision with near sightedness as well as far sightedness (Even though my father had no problem with far sightedness) still i bought it because i thought it will be comfortable. My father only used it for 1 to 2 weeks and temple of the frame broke. He is not able to use it since then. I went to the lenskart store in elante mall chandigarh and they said i'll have to buy another frame since they can't repair it. Buying another frame will cost me rs. 2500. When i said i won't spend more money, they said they will revert in 2 days with whatever best they could do. Till now i didn't get any call from them. Calling on customer care number today was in vain. I waited for 5 minutes till my call got connected, and then i received a hopeless and helpless response of "no".

This is pure nonsense. Does it make any sense in shelling out another rs. 2500 when i have bought the glasses for rs. 7000 and haven't even used it properly?
I'm not a fool or an uneducated person to accept this non sense. I have spent rs. 7000 on a glasses, the quality of the frame was so inferior that it broke.

Let me tell you that it's lenskart's fault and not mine. You have sold me an inferior quality product at a very high cost. Now you are asking me to buy another frame? Give me back my money or give me a repair free of cost.