[Resolved] Lenskart — Insurance Claim Rejected With Vague Reason

[Resolved] Lenskart — Insurance Claim Rejected With Vague Reason

A Advocate Ashutosh Garg from Delhi, Delhi Oct 8, 2022 Oct 10, 2022 This thread was updated on Oct 10, 2022

I went to Lenskart Sector -7, Rohini showroom on 07.10.2022 to get fitting of my specs done. The staff there told me that it cannot be done & will be covered in insurance. They raised my claim. I received a message from the insurance company that my claim has been rejected for: "Reason: REQUEST FROM VSM ". I tried calling their helpline number but my call was unanswered for over 15 minutes & then suddenly it got disconnected. I regret my decision of visiting their store and spending over 40k in last 4 years. Was this information helpful? No (0) Yes (2)
Nov 10, 2022 Complaint marked as Resolved Verified Support Oct 10, 2022 Lenskart Customer Care's response Hi Ashutosh ! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your order id/ contact details so that we can assist you in a better manner. Thank you.
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