[Resolved] Lenskart — Insurance claim spectacles

Venkata Subrahmanyam Gajavalli

Jan 12, 2022

Address:

Karnataka,Bangalore, Marathahalli, Near tulasi theatre

Hi this is subrahmanyam mobile [protected].
Last week claimed insurance on spectacles. I was told that 313/- has to be paid to get new glasses. After i got the message went to store and chosen glasses they are asking me to pay 1097/- for the new glasses. I am surprised because orginal glasses cost was around 785/- as per bill. Store people didn't provide any solution, they asked me to visit again one more day for which I denied as I stay far from there and already visited twice. Also this store contact number is never reachable unless they want to call and which they never do so.
Bangalore - Marathahalli, near tulasi theatre is the address. My broken spectacles are with them only and they didn't call till now. I feel like I am being cheated by Lenskart.

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Feb 27, 2022

Complaint marked as Resolved

Verified Support

Jan 27, 2022

Lenskart Customer Care's response Hi Venkata! Apologies for the inconvenience. The exchange order ([protected]) was placed and delivered at no additional cost. We hope that you enjoy the product and service and give us another chance to serve you. Please feel free to write us back in case of any doubts or queries, we will be happy to assist you. Thank you.