Lenskart — Insurance gor rejected

My request for insurance has been rejected and the reason is 'Request From VSM'. Tried to contact the customer care but there is no response.

I have bought 2 specs from lenskart on 17th Jan 2023 along with insurance. One of the specs is kind of broken, unusable and got scratches on it. Raised a request for another specs to insurance but its rejected.
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