[Resolved] Lenskart — issue in frame change- bad delivery time

Sandhya C

from Bengaluru, Karnataka

Address:

Lenskart.com kengeri satellite town near hoysala circle, 560060

I have given my spectacles for the frame change in lenskart.com kengeri satellite town. Initially he said 1 day then it's already 8 days passed and everyday i go to store and the people there tell me different reasons everyday. Not even refunding my amount and returning my spectacles back. I seriously fed up with those people and i am seriously suffering from headache without using specs. I just lost my trust and should take this issue seriously. I don't want any others should suffer with same problems with lenskart so i am raising complaint towards them.

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Jan 29, 2020

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2019

Lenskart Customer Care's response Hello Sandhya! kindly pardon us for the hassle with the store. Kindly share your contact details so that we'll be connecting with you to discuss further and provide the needed assistance.

Verified Support

Dec 27, 2019

Lenskart Customer Care's response Hello sandhya! Your revert is awaited. Kindly share your contact details so that we'll be connecting with you to discuss further and provide the needed assistance.