[Resolved] Lenskart — item stocked out after payment

Ijas KP

from Malappuram, Kerala

Address:

673016

I have the same problem as many others. I had ordered contact lenses from lenskart, even got a confirmation call and promised me will be delivered within 26th of september.

Right now when i checked the shipping status, it's showing the item is stocked out? What the hell is happening, i have made the payment and waited 3-4 days for the item to get it delivered.

Don't fool peoples by giving fake promises, as i'm travelling abroad this weekend, i just don't have enough days to order the same from any other sources.

I don't want to hear any excuses, need to get it delivered by tomorrow or day after.

I will never use or recommend your services again. Worst experience.

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Oct 31, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2019

Lenskart Customer Care's response Hi Ijas, we really apologize for the inconvenience caused to you. We would like to inform you that the Term Stock Out is used in Lenskart as the product is out from the warehouse and it is ready to ship. We would request you to share your order details or contact details with us so that we can help in urgent delivery.

Verified Support

Sep 27, 2019

Lenskart Customer Care's response Hi Ijas, your revert is awaited. We would request you to share the contact details or order details with us so that we can get back to you with the appropriate resolution.

Verified Support

Sep 28, 2019

Lenskart Customer Care's response Hi Ijas, we would request you to share your concern with order details over [protected]@lenskart.in so that we can get back to you with the resolution.