[Resolved] Lenskart — item stocked out right after payment and confirming over call that order has been placed

Namrata.Debbarma.7

from Bengaluru, Karnataka

Website:

Lenskart.com

This is regarding order number [protected] of -2- boxes of powered lenses and a bottle of lens solution. The order has been placed on 12th january 2019 and i got a call from your team that product will be delivered even before the scheduled date but now it is showing product as "stocked out". What do you mean by that after taking order and receiving payment? But now i see that this is one of your most common ways to harass customers. Let me know the exact status of the order.

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Jan 25, 2019

Complaint marked as Resolved

Thank you Lenskart for delivery even before scheduled time. Prompt customer support. Great!

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2019

Lenskart Customer Care's response Hello! Sincere apologies for an experience like this. We will get this sorted for you at the earliest.

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Comments

JITESH SINGHA

from Rangapara, Assam

Hello namrata, I have seen same status order in my lenskart order details
And contacted the customer service through chat. Were they have responded.

"Let me clear this.
The frame was in stock.
We have stocked that out and sent to the fitting.
This is what means of stocked out."

Now i don't know how much truth in this, but I have the entire conversation and hopping for the best.