Lenskart — John Jacob Eye Glasses-Progressive glasses

Address:

Kamanahalli Bangalore

Tested on 19th Nov
Order Id: [protected] ; ordered on 6th Nov

I am a gold member of Lenskart and ordered a pair of John Jacob Glasses . On testing it in Store premises in Bangalore, Kammanahalli, the lens and the fit of the frame were both defective. The lens was providing dual vision with red marks and the frame was falling off (no fit).
On stating the same there was no rectification action taken, additionally the store staff was very impolite and refused to accept the defect.

Please repair the glasses to us or refund the amount.