[Resolved] Lenskart — kids frame

anand Tapikar

from Chennai, Tamil Nadu

Address:	560066
Website:	Lenskart

I purchased a spec with glasses from lenskart for my 8 year old kid, whitefield, bangalore on nov 12 with order number [protected] & delivered on 21st nov. Within 1 week the frame cracked and broke apart, i am thankful to god that it did not hurt his eyes. When taken to the store, the person at the store refused to honor the warranty though it was not a physical damage as there were no scratch mark nor any tear marks or any marks of abuse.
The frame are of bad quality and after sales service is also bad. Kindly help me.

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Jan 15, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

Lenskart Customer Care's response Dear Anand, we regret the inconvenience caused to you, please allow us some time to get the details checked and we will connect with you soon to assist.

Dec 01, 2017

Updated by anand Tapikar Thanks for contacting me.pics attached.please revert.

Verified Support

Dec 13, 2017

Lenskart Customer Care's response Hi Anand, as discussed, your concern has been resolved now. Please feel free to write us back in case any further assistance required.