[Resolved] Lenskart — lenkart - order not delivered | |||||
My name is chandrakanth gandhe my concern is that my order is not yet delivered. Order placed on:[protected] items: 2 order id: [protected] Delivery expected by[protected] Till date[protected] my order was not delivered. Even i visted store (Wakad) couple of time and called customer care. When i went to store for first (5th nov) time they informed they will raise a ticket. On 8th nov i called customer care they comitted a date of 11th nov. Second time i went to store on 14th of nov they informed that warehouse is closed by 8 pm so they will update the status by tomorrow by 15th nov. Even i did not get any call from store on 15th nov till 4:30. Myself i called the store to know the status. They informed that the status is still showing as fitting done in site.. And asked to check with customer care directly instead of calling to store.. The delay of 10+ days how lenskart will provide the solutions for this kind of senarios. I want to sue on lenskart Was this information helpful? | |||||
Dec 17, 2017 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Nov 16, 2017 Lenskart Customer Care's response Dear Chandrakanth, we apologize for the inconvenience caused. As discussed, kindly allow us some time so that we can get your order dispatched at the earliest.
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5 Comments | |||||
Comments
Well my product is destroyed by company now they are denying for replacement
I placed an order on 8th feb for two eyeglasses, but one of them were of wrong eye power so i applied for exchange for it and till now the replacement order hasn’t even been shipped, i have contacted lenskart but they are not working on this issue, they’re so unprofessional they don’t even know what’s wrong with the order. I demand for the delivery of my order or i need refund and compensation for wasting my time and mental harrasment.
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Warm greetings from Lenskart!
We understand your concern and we apologize for the inconvenience caused. We would like to inform you that we have dispatched your order through DTDC under awb-E73828174. We will get it delivered to you at the earliest. As a compensation part, post your order delivery we will get 25% of your order value added in your Lenskart account which you can use for the future purchase with us.